1. Seller and contact
The seller is Laronorge Henrik Tjarks Schmidt (LaRo), Norwegian organisation number 915336795, Vesthagan 60, 1925 Blaker, Norway. Email: shop@laro.fi. Telephone: +47 41460139. This is also the returns address; you are welcome to contact us first for practical guidance. Prior authorisation or a return number is not a condition for exercising statutory withdrawal or defect rights.
2. Scope
These terms govern purchases of goods by private consumers at shop.laro.fi and supplement the product and order information. Mandatory consumer rights take precedence. Business purchases are governed by any separate agreement and applicable law; these terms do not themselves give business buyers consumer status. This version applies to new orders from publication on 11 November 2026. Later changes do not alter contracts already concluded.
3. Products, compatibility and ordering
Check the description, part number, quantity and stated compatibility before ordering. The vehicle selector and parts suggestions are aids; contact us with vehicle details if unsure. This does not limit the seller's responsibility for agreed characteristics, incorrect advice or defective goods. You can review and correct your order before final confirmation. Completing an order with an obligation to pay creates a binding sales contract. An order confirmation is sent by email. Contact us if you notice an error. An obvious typing or pricing error is assessed under general contract law, rather than giving the seller a blanket right to cancel.
4. Prices, taxes and shipping
The currency, product price, applicable VAT and available shipping are displayed in the shop and checkout before ordering. Consumer prices include taxes LaRo is required to collect. Shipping and other agreed charges must be shown before confirmation. Exports from Norway may be exempt from Norwegian VAT. Destination-country import VAT, possible customs duty and the carrier's customs-clearance fees may then be payable separately, normally to the authorities or carrier. This must be disclosed before ordering; contact us before placing an order if import costs or the delivery arrangement are unclear. You will not be charged undisclosed extras that the law requires to be disclosed in advance. These terms do not override mandatory price-information rules.
5. Payment
Choose from the payment methods actually offered at checkout, for example Klarna, Vipps or payment on collection where available. Reservations, charges, credit, due dates, interest and fees follow the information in the selected payment solution and the agreement you enter there. A separate credit agreement requires approval through the payment provider. A provider's terms do not limit your statutory claims against LaRo for delay, defects or withdrawal. We do not ask you to send card details by email.
6. Delivery and risk
Delivery options and estimated times are stated for the product or at checkout. Items sourced from a supplier may have a different lead time from stocked items. There is no general dispatch promise overriding the product information. Unless another delivery time is agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded. We will inform you of delays and arrange the next steps. Risk remains with LaRo until you or a person you nominate, other than the carrier, receives the goods, subject to any statutory exception if you independently commission another carrier. Check visible transport damage and notify us promptly. Failing to make an immediate report to the carrier does not extinguish statutory defect rights.
7. Delay and cancellation before delivery
For delayed delivery you may, subject to applicable law, withhold payment, require delivery, set a reasonable additional deadline, terminate the contract and claim compensation. Where the law permits, termination does not require an additional deadline, for example if the seller refuses to deliver or the agreed delivery time was essential. Contact us promptly to request changes or cancellation before delivery. Any cancellation claim must have a basis in law or a valid separate agreement; these terms do not introduce a standard cancellation fee. Statutory withdrawal is a separate right.
8. Right of withdrawal and notice
Consumers normally have 14 days to withdraw from an online purchase without giving a reason. The period starts on the day after you or your nominated recipient receives the goods. For one order delivered separately, it starts after the last item; for goods delivered in lots or pieces, after the final lot or piece. Send a clear notice before the deadline by email to shop@laro.fi, by letter or using the form below. Using the form is optional. Simply failing to collect a parcel is not sufficient notice. Failure to supply legally required withdrawal information and the model form may extend the period by up to 12 months after the ordinary period expires. If the missing information is supplied during that period, withdrawal remains possible for 14 days after receipt of the information.
You may also use the electronic withdrawal function in the shop: Withdraw from a purchase. The button is in the footer of the shop pages. Provide your name, identification of the purchase and the email address for acknowledgment. In the next step, review the contents and select “Confirm withdrawal”. The notice is then recorded with its receipt time, and you receive an acknowledgment by email and a downloadable receipt. No sign-in is required and the function does not automatically assess eligibility for withdrawal. The other methods of giving notice remain available.
9. Returns, costs and reimbursement
Return the goods without undue delay and within 14 days after giving notice of withdrawal. Returns address: LaRo, Vesthagan 60, 1925 Blaker, Norway. You pay direct return costs when withdrawing if informed of this in advance. For goods that cannot normally be returned by post, LaRo pays the return cost unless a specific amount or reasonable estimate was disclosed before ordering. No administration or restocking fee is charged for exercising withdrawal rights. We reimburse payments received, including the cost of the least expensive ordinary delivery we offered, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever happens first. We use the same payment method unless you expressly agree otherwise, without additional fees to you. Extra costs of a more expensive delivery option you selected are not reimbursed as standard delivery costs.
10. Condition of returns and possible exceptions
You may examine goods as necessary to establish their nature, characteristics and functioning. You may be liable for diminished value caused by more extensive handling where the statutory conditions and information requirements are met. Installation or use may cause diminished value but does not automatically extinguish withdrawal rights. Retain original packaging where possible; it is not an absolute condition of withdrawal. Ordering a standard part from a supplier does not make it a bespoke item excluded from withdrawal. Any lawful exception, such as goods made to your specifications or clearly personalised, must be applicable and disclosed before purchase. These terms create no blanket exception for vehicle parts, electrical parts or opened packaging.
11. Defects and statutory remedies
Contact shop@laro.fi with an order number if available, a description and preferably photographs. You do not have to approach the manufacturer instead of LaRo. Under Norwegian consumer sales law, report defects within a reasonable time after discovery or when they should have been discovered; notification within two months after actual discovery is always sufficient. The ordinary notification limit is two years after delivery, or five years where goods or parts are intended in normal use to last substantially longer than two years. For purchases from 1 January 2024, defects appearing within two years after delivery are generally presumed to have existed on delivery, subject to statutory exceptions. Depending on the legal conditions, you may require repair or replacement, a price reduction, termination, withholding of payment and compensation. Remedies must be provided free of charge and without significant inconvenience. The seller pays necessary costs of a justified defect claim. Any voluntary guarantee is additional to statutory rights. Mandatory protection in your country of residence may give different or stronger rights, including rules based on expected product lifespan in Finland.
12. Personal data
Our processing of personal data, service providers and your rights are described in the privacy notice. Processing necessary for purchases, delivery and statutory accounting does not require consent to marketing. Newsletter subscriptions are optional.
13. Applicable law and disputes
Norwegian law applies to the extent permitted by applicable choice-of-law rules. This does not deprive you of mandatory consumer protection in your country of habitual residence where the shop directs its activities there. Contact LaRo first. If unresolved, you may request mediation from the Norwegian Consumer Authority (Forbrukertilsynet) and, where eligible, a decision by the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget). Consult those bodies for current jurisdiction, time limits and fees. For cross-border purchases the European Consumer Centre in your country can provide guidance. These terms do not limit statutory access to courts or other complaint bodies where you live and do not impose exclusive Norwegian jurisdiction.
14. Save the terms
You may print or save this page with your order confirmation. Contact us if you need the terms applicable to your order. All four language versions are intended to have the same meaning; no language provision here limits your rights.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. You may also send another clear statement.
To: Laronorge Henrik Tjarks Schmidt (LaRo), Vesthagan 60, 1925 Blaker, Norway, shop@laro.fi.
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.